Return & Refund Policy

At Camstro, we strive to ensure your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a comprehensive return and refund policy to ensure your peace of mind.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and must include proof of purchase.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at support@camstro.com with your order number and reason for return.
2. Our support team will review your return request and provide you with a Return Merchandise Authorization (RMA) number and the return address.
3. When shipping the return package, please inform us of the exact tracking number.
4. Once we receive your return package, we will inspect the item. If the item meets the refund conditions, we will process your refund within 72 hours.

2. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

Approval of Refund

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Non-Refundable Items

Some items are non-refundable and non-returnable. These include:

• Gift cards
• Downloadable software products
• Products that have been personalized or customized

3. Shipping Costs

Shipping costs will be handled differently depending on the reason for the return:

• Customer-Initiated Returns: If you are returning the item for any reason other than it being defective or damaged, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Defective or Damaged Products: If the return is due to a defective or damaged product, we will cover the return shipping costs. Please contact our support team to initiate the return, and we will provide you with a Return Merchandise Authorization (RMA) number and the return address. You will need to pay for the return shipping upfront, but once we receive the item and confirm it is defective or damaged, we will refund you the shipping cost.

Exchanges

If you need to exchange an item for the same product, please contact us at support@camstro.com. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately for assistance. We will arrange for a replacement or refund as per your preference.

5. Lifetime Technical Support

We offer lifetime technical support for all our products. If you have any questions or need assistance with using our products, please do not hesitate to contact us at support@camstro.com. Our dedicated support team is here to help you with any issues you may encounter.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

• By email: support@camstro.com
• By visiting this page on our website: https://www.camstro.com/contact

Camstro

Email: support@camstro.com

Website: https://www.camstro.com/

This document was last updated on [insert date].